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Customer Relationship Representative in Torrance, CA at G4S Secure Solutions

Date Posted: 2/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Torrance, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

This Customer Relationship Representative position is responsible for providing our customers with an exceptional experience and service. We are looking for an energetic Representative who is organized, detail-oriented and motivated team player to handle multiple aspects of customer service functions.

  • Process customers’ orders

  • Process customers’ return and repair requests

  • Answer incoming calls to the department

  • Answer and monitor the incoming emails from internal and external customers in a timely manner

  • Work directly with customers, vendors, management and peers to successfully resolve problems, provide information and answer questions relating to all customer service and return functions

  • Liaison with Accounting and RMA Receiving Departments to resolve billing and credit problems

  • Ensure all incoming orders and returns are processed according to our established work instructions and procedures

  • Contact vendors for RMA and ensure that necessary repairs and/or credits are received

  • Assist direct manager with department operations; including facilitating improvements within the Order Entry and RMA  processes to increase efficiency

  • Schedule ship dates and notify customer of estimated ship dates

  • Provide input to strengthen, improve and automate the Customer Service areas

  • Performs other duties as assigned

Job Requirements

  • Demonstrated ability to provide exceptional customer service

  • Minimum 2 years experience in a fast-paced business-to-business environment in a manufacturing or distribution setting; preferably related to hardware or software products

  • A thorough understanding of basic purchase order flow processes.  Including: order entry, pricing, shipping methods, printing packing slips, and order confirmations

  • Solid knowledge of processes and functions of the customer service department and their relationship to customer service and returns management

  • Demonstrated ability to meet objectives within deadlines with outstanding follow-through, time management and planning skills

  • Strong customer orientation and problem solving skills

  • Excellent interpersonal skills with proven productive working relationships with customers, management and peers

  • Microsoft Office computer skills required

  • Attention to details and high level of accuracy

  • Strong telephone skills

  • Multi-lingual ability to read and write in English and preferably Spanish or French

  • Experience with Great Plains a plus