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Scheduling Center Operator Dispatch in Fairfield, CA at G4S Secure Solutions

Date Posted: 4/27/2018

Job Snapshot

Job Description


The world's leading private security organization, G4S, has an immediate job opportunity for a Scheduling Center Operator/Dispatch. As a Scheduling Center Operator/Dispatch, you will provide customer and employees with a central hub to contact for scheduling requirements, emergency response coverage and any other scheduling and post coverage requirements at all hours.  The Operator serves as the customer support link between our customers, our local offices, and the contract guard force.
G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.
G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Specific Duties and Essential Function

  • Answering phones; operate IP based telephone system

  • Call logging; data entry

  • Scheduling Officers; managing service requests

  • Follow proper notification/escalation procedures

  • Operations support; routing of call information to appropriate personnel

Job Requirements

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent

  • Must be able to pass any State-required training or other qualifications for licensing

Type and Length of Specific Experience Required

  • Must possess one or more of the following:
    • A minimum of 2 years of experience in related field (call center, guard force management, or command/control center)

    • College degree in Communications, Public Relations, or Business Administration coupled with 2 years minimum work experience with direct customer interaction

Skills Required

  • Proficient computer skills including Microsoft Office

  • Effective oral and written communication skills

  • Active listening skills

  • Ability to assess and evaluate situations effectively

  • Ability to identify critical issues quickly and accurately

  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher

  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States

  • Must have demonstrated ability to manage schedules, telephone equipment and computer systems

  • Must able to operate radio or telephone equipment and/or console monitors

  • Must not use illegal drugs. Must submit to a drug test with negative results (except when undergoing documented medical treatment).

  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable

  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Office; minimal to no exposure to extreme temperatures is anticipated

Major activity:  Working on PC and using telephone while sitting

Physical efforts to carry out job duties:  Limited, to include some standing, bending, and limited stretching and reaching